Account controls
Delete Your Account
StarGutti account and data deletion request
You can request permanent deletion of your StarGutti account and the personal data associated with it. You do not need to reinstall or open the app to submit a request.
How to request deletion
- Email us from the email address connected to your StarGutti account.
- Use the subject line StarGutti Account Deletion Request.
- Include your Gamer ID and account email address or phone number. Do not send your password or verification code.
- Complete any reasonable identity-verification step we send you. We use verification only to protect accounts from unauthorized deletion.
If the button does not open your email app, send your request directly to support@example.com.
What will be deleted
After verification, we will delete or permanently anonymize data associated with your account, including:
- Your account profile, name, avatar, contact information, and authentication data.
- Your public Gamer ID and account-linked preferences.
- Your gameplay history, player statistics, rankings, achievements, and online-presence data where they can be linked to you.
- Your league participation and reward records, except information we must retain as described below.
- Support communications and technical information where continued retention is not required.
Data that may be retained
We may retain limited records when reasonably necessary to meet legal, tax, accounting, fraud-prevention, security, dispute-resolution, or payment obligations. For example, completed reward or payout records may need to be retained for the period required by applicable law. Retained information will be restricted to those purposes and deleted or anonymized when the retention period ends.
Processing time
We will acknowledge your request and aim to complete verified deletion requests within 30 days. If applicable law permits or requires more time, we will tell you. Backup copies may remain for a limited period before being securely overwritten, but they will not be restored for ordinary use.
Before you delete
Account deletion is permanent. You will lose access to your profile, Gamer ID, match history, rankings, achievements, league entries, and any unclaimed or pending rewards associated with the deleted account. Deleting the StarGutti app from your device does not delete your account.
Delete specific data without deleting your account
If you want to request deletion of specific personal data while keeping your account, email us with the subject StarGutti Data Deletion Request and describe the data concerned. Some data is necessary to operate an active account and may not be removable while the account remains open.
For more information about how StarGutti handles personal information, read our Privacy Policy.